SLA Management – Right at the Top of Our Clients' Agenda

Right now, four issues have made the subject of SLA management especially critical:

  • consolidation and hence higher availability requirements for individual systems
  • process-innovation through IT and the resulting greater dependency on IT
  • the higher complexity of SAP Netweaver compared with the conventional SAP R/3
  • a continuing strong tendency to more out-tasking and outsourcing


References
  • Bayer Business Services
  • Eurocopter
  • Henkel
  • Randstad
  • Ravensburger
  • T-Systems